Returns & refunds

If something is wrong with your order

Last updated August 2026

The short version. If we got it wrong — damaged, misprinted, wrong item, never arrived — we fix it free. If you simply changed your mind about a print made specifically for you, we cannot resell it, so we cannot take it back.

Damaged, misprinted or wrong item

Tell us within 48 hours of delivery and send photographs of the item and the packaging. If the fault is ours or the courier's, you choose:

a free reprint, posted at our cost, or
a full refund, including what you paid for shipping.

You will not be asked to post the damaged item back. Photographs are enough. The 48-hour window exists so we can raise it with the courier while they still accept a claim — not to catch you out. If you were travelling and opened the parcel late, say so and we will work with it.

Never arrived

If tracking has not moved for 7 working days, or the courier has marked it delivered and it is not with you, message us. We chase the courier and, if the parcel is genuinely lost, reprint or refund in full. You are not expected to fight the courier yourself.

Changed your mind

Every print is made after you order it, in the size and finish you picked. Nothing sits in stock waiting for a buyer, so a returned print cannot go to anyone else — it goes in the bin. For that reason we do not accept returns for change of mind on personalised or made-to-order items.

This is standard for made-to-order goods and is permitted under Indian consumer law for personalised items. It is not a licence to ignore you: if you are unhappy, tell us, and we will do what we reasonably can.

Cancelling

You can cancel for a full refund at any point before dispatch. Once it is printed and posted we cannot pull it back. If you cancel after printing but before dispatch we will still refund you — we would rather lose the paper than argue.

Uploaded a photograph you did not want printed

Wrong photo, wrong crop, typo in your custom text — message us immediately. If it has not gone to print yet we swap it free. If it has, we will usually reprint at cost price rather than full price.

How refunds are paid

Refunds go back to the same UPI ID you paid from. We start the transfer within 2 working days of agreeing the refund, and it typically lands within 3 to 5 working days depending on your bank. We will send you the transaction reference.

How to raise any of this

Message us on WhatsApp with your order code and, where relevant, photographs. It is the fastest route and it keeps everything about your order in one thread. We answer the same day in most cases.